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Posts Tagged ‘customer reviews’



New features help you to connect better with your customers using reviews

March 27th, 2013
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Sometimes it's the simple features which provide the most value and that's definitely the case with two of our most recent updates. Extra Questions Clients now have the ability to ask up to 5 extra optional questions from reviewers. This is not intended as a replacement for questionnaires or surveys but is more for extra […]

French restaurant delights with live LouderVoice customer reviews on iPad

November 6th, 2012
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We always strongly encourage our clients to request reviews using every channel available to them, particularly if the bulk of their business is not online. This can be done using receipts, invoices, compliment slips, phone calls or, in the case of our latest restaurant client in France, using an iPad! This is simply a superb […]

The hospitality industry is embracing customer reviews with LouderVoice

June 28th, 2012
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We were very interested to see an MSNBC article on how hotels are embracing online customer reviews. It matches our own experience, as our reviewing solutions are proving a major hit with businesses in the hospitality and travel sectors everywhere. We have seen a string of deployments in UK, Ireland, France and the US in […]

LouderVoice and WSI team-up to Power Social Media and Social Reviews for UK SMEs

June 25th, 2012
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LouderVoice and WSI have been working together globally since early 2011. We have now joined forces to offer a compelling Social solution for SMEs in the UK. Online marketing is an ever-moving target and it can be hard for SMEs to feel on top of everything. To solve this, WSI’s offerings and LouderVoice's Social Reviews […]

LouderVoice Reviews SEO Add-On for ASP.NET just released

May 10th, 2012

One of the most common requests we get from partners and customers is to have the same reviews SEO functionality on ASP.NET as they do for PHP and WordPress sites. And we're delighted to say that this is now available. All of our Packages provide Google Juice and Star Ratings in Search results to client […]

Word of Mouth Still Most Trusted Resource Says Nielsen

April 16th, 2012
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Nielsen’s latest Global Trust in Advertising report, which surveyed more than 28,000 Internet respondents in 56 countries, shows that 92% of people trust recommendations from friends and family, followed closely by 70% trusting online reviews. Here are the highlight stats. Read the great piece about it over on Social Commerce Today. We've been in the […]

LouderVoice now available in French

November 2nd, 2011
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Due to ongoing strong demand both in France and Canada, LouderVoice is now available fully localised to French. As with Spanish and Russian, this includes both the entire end-user experience and the review management back-end for businesses. Of course all of our powerful Social integrations work seamlessly in French too and provide the full 360 […]

Why a negative review may not be so bad after all

June 12th, 2011

There is a great piece over on Econsultancy about negative reviews. Well worth a read. It can be hard for businesses to display negative reviews on their site but in the end, everyone benefits. My take-away quote from the article: Thinking of reviews as positive or negative is not helpful. It stops us from considering […]

Harnessing Customer Feedback

April 5th, 2011
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The Enterprise Ireland eBusiness Live Newsletter interviewed me about the value of capturing customer feedback, both positive and negative. Enjoy!

5 Myths About Customer Reviews and The Wild Web – TMG

April 1st, 2011

The power of Twitter to connect people has proven itself yet again. Ann Donnelly of O'Mahony Donnelly E-Business, down the road in Clonakilty, pointed us to an article by TMG Custom Media in Washington DC. A few tweets later and we were having an email exchange with Andrew Hanelly in TMG. The result is a […]