Sometimes it's the simple features which provide the most value and that's definitely the case with two of our most recent updates. Extra Questions Clients now have the ability to ask up to 5 extra optional questions from reviewers. This is not intended as a replacement for questionnaires or surveys but is more for extra […]
Posts Tagged ‘customer reviews’
We always strongly encourage our clients to request reviews using every channel available to them, particularly if the bulk of their business is not online. This can be done using receipts, invoices, compliment slips, phone calls or, in the case of our latest restaurant client in France, using an iPad! This is simply a superb […]
We were very interested to see an MSNBC article on how hotels are embracing online customer reviews. It matches our own experience, as our reviewing solutions are proving a major hit with businesses in the hospitality and travel sectors everywhere. We have seen a string of deployments in UK, Ireland, France and the US in […]
Due to ongoing strong demand both in France and Canada, LouderVoice is now available fully localised to French. As with Spanish and Russian, this includes both the entire end-user experience and the review management back-end for businesses. Of course all of our powerful Social integrations work seamlessly in French too and provide the full 360 […]
There is a great piece over on Econsultancy about negative reviews. Well worth a read. It can be hard for businesses to display negative reviews on their site but in the end, everyone benefits. My take-away quote from the article: Thinking of reviews as positive or negative is not helpful. It stops us from considering […]
The Enterprise Ireland eBusiness Live Newsletter interviewed me about the value of capturing customer feedback, both positive and negative. Enjoy!
The power of Twitter to connect people has proven itself yet again. Ann Donnelly of O'Mahony Donnelly E-Business, down the road in Clonakilty, pointed us to an article by TMG Custom Media in Washington DC. A few tweets later and we were having an email exchange with Andrew Hanelly in TMG. The result is a […]